Frequently Asked Questions

HOW LONG DOES SHIPPING TAKE?

We ship orders within 24 hours. Delivery times generally vary between 24 and 72 business hours

WHAT PAYMENT METHODS DO WE ACCEPT?

We accept credit/debit cards, PayPal, Klarna, Shop Pay, Apple Pay, and Google Pay, with secure and protected payments

CAN I TRACK MY ORDER?

Yes, once shipped you will receive a link to track your order in real-time

CAN I MAKE A RETURN?

Yes, you can return used products within 14 days and new products within 30 days, in compliance with the conditions outlined in our return policy

ARE THE PRODUCTS ORIGINAL?

We carefully select all products to ensure quality and authenticity. For any questions or issues, our support is always available

HOW DO MYPLANET POINTS WORK?

Earn points with every purchase and turn them into benefits, exclusive promotions, and discounts on your next orders. Find out all the details on the dedicated page